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FAQs

I have seen a product I love but now it's out of stock.
We often restock our most popular jewellery. You can also keep an eye on the Back in Stock section on our website or alternatively drop us an email to check if your favourite jewellery will be restocked soon. 

Can I amend or cancel my order? 
We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it. It is simple to return any unwanted items back to us.

Do you have any discount codes? 
Make sure you’re the first to know about any exclusive discounts by signing up to our email updates and follow us on Instagram and Facebook.

Can I use more than one discount code on my order? 
Discount codes can’t be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.

Where is my order? 
You will receive an email once your order has been dispatched, your tracking code will be included in this email.

Can I exchange an item? 
Sorry, exchanges are not accepted at this time.

How do I return an item? 
For more info on how to do this, please head over to our returns page. In the interests of hygiene, earrings cannot be returned or refunded.

Have you received my return? 
Please allow up to 10 working days for your parcel to be returned to Iṣura. We will send you a confirmation email once your return has been processed.  If you haven’t heard any communication from us after the 10 working day timescale please contact us with your order number and details of the items returned.

I've received the wrong product in my order/ there is an item missing from my order. 
Please get in touch with us to sort this as quickly as possible. Include your name, order number and let us know what was missing in your order.

I've received a faulty item 
Please get in touch with us to sort this as quickly as possible. Include your name, order number and if possible, some pics of your faulty item. We’ll be back in touch as soon as possible.

How can I make payment? 
We accept a variety of payment methods including Maestro, Master Card, Visa, Visa Debit and PayPal.

Can I pay in installments?
Sorry, not at this time.

Do you ship internationally? 
Yes, we ship to a variety of locations around the world. Please see out shipping page for locations.

Can my order be sent to a different address? 
To send your order to an alternate address please select the shipping address option at the checkout and enter the address of the recipient.

How do I care for my Jewellery? 
Please see our Jewellery Care page for more information