Returns
How to Submit a return request
- Click the profile icon in the store's menu, or click here
- Sign in to your account: In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click "Request return" for the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store. Click "Request return".
- If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Damaged & faulty items
Customer satisfaction is our priority. If you have any problems with your order (e.g. damaged item, wrong item received etc) please contact within 14 days of receiving the item so that we can try to resolve it. Please provide your order number, the name of the item that is damaged, photographic evidence and details of the fault.
Refund processing time
Your return will be credited to the original method of purchase within 14 calendar days from receipt of goods returned.