Shipping
Fulfilment & Shipping Timeframes
Tax & Duty
|
Country
|
Delivery
|
Cost
|
Delivery Time
|
|
UK
|
Standard Tracked Delivery
|
£3.00
Free on orders over £50
|
2-3 working days
|
|
UK
|
Express Tracked Delivery
|
£4.50
Free on orders over £70
|
1-2 working days
|
|
UK
|
Guaranteed Next Day Delivery
(Not including Saturday Delivery)
|
£8.75
Free on orders over £120
|
Next working day if order before 12pm
|
|
Europe
|
Standard Tracked Delivery
|
11.20 EUR
Free on orders over 88 EUR
|
8 - 10 working days
|
| Europe |
Express Delivery
|
27 EUR
|
Up to 5 working days
|
|
USA, Canada & Australia
|
Standard Tracked Delivery
|
15 USD / 21 CAD / 23 AUD
Free on orders over 135 USD / 185 CAD / 202 AUD
|
10 - 15 working days
|
| USA, Canada & Australia |
Express Delivery
|
57 USD / 71 CAD / 51 AUD
|
Up to 8 working days
|
|
Rest of the World
|
Express Delivery
|
£40
|
5-10 working days
|
UK & International Delivery
Custom Order Delivery Timeline
Personalised items can take from 15-25 days for the creation. If this time has lapsed, please contact us with your name and order number. Custom orders are non-refundable.
Unclaimed Parcels
If you missed your delivery and fail to pick up your package in due time, it will automatically be sent back to us.
We are under no circumstance, held responsible for unclaimed parcels or if the address provided at checkout is incorrect.
Should your package be sent back to us, a refund will be processed for you automatically minus shipping costs.
Order Issues
Missing Parcels
We cannot class a parcel as missing until 6 weeks have passed from the due date. If your order has gone missing, we will file a claim with Royal Mail, and once compensation has been received for the item, only then can a refund for the missing item be processed.
Track your order
Once your order has been dispatched an email will be sent containing your tracking number should you have one. Alternatively, you can track your order here.
Germany - Verpackungsgesetz (LUCID Packaging Register)
In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
Isura is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE1032807628801. Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.